Data Deletion Instructions
Request deletion
Email admin@kittensoft.co.za with the subject “MCI-OS data deletion request”. Tell us whether you are requesting removal of your customer information or disconnection and removal of a business workspace’s connected data.
Information to include
Provide the email address or WhatsApp number associated with the information, the relevant business name, and enough context to locate the records. Business administrators may include the relevant Page or WhatsApp account identifier. Do not send passwords, access tokens, verification codes or unnecessary identity documents.
Verification and processing
We will use proportionate verification to confirm your identity or authority, locate the relevant records and confirm the scope of the request. Where another business controls the records, we may coordinate with that business. We will respond about progress and completion, or explain a reason why certain records cannot be removed. Deletion is handled as a support request; submitting an email does not trigger immediate automatic deletion.
What deletion covers
Depending on the verified request, deletion can cover information stored in this application such as contact details, lead records, imported messages and associated records. A business disconnection can also require removal of stored connection credentials. Limited records may need to remain for security, dispute resolution or legal record-keeping; any applicable limitation will be explained. Backup copies may remain until the applicable backup cycle ends; contact us for the relevant retention details.
Disconnecting Meta access
You can also review and remove this application’s access through the connected platform’s account or business integration settings. This helps stop future access but does not, by itself, delete previously imported information in this application. Request deletion by email as described above.
Copies outside this application
Deletion from MCI-OS does not automatically delete original Facebook, Instagram or WhatsApp records, chats on participants’ devices, or reports already exported or emailed. Those copies must be addressed with the relevant platform, business or recipient.
Follow-up
For a status update, reply to your deletion-request email. The contact for this service is KittenSoft: admin@kittensoft.co.za.